All shipments are inspected prior to being dispatched and are packed with enough padding and protection to prevent the internal items from being damaged during the journey. Items are also checked by drivers at pickup to ensure they can travel. For your protection, we try and request a signature for all shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.
YOU MUST INSPECT ALL DELIVERED PARCELS WITHIN 48 HRS (2 DAYS) OF DELIVERY. THIS INCLUDES ALL BOXES OF ACCESSORIES AND ALL CARTONS OF WALL PANELS. EVEN IF THE CARTON LOOKS INTACT, PLEASE OPEN AND INSPECT ITS CONTENTS (INCLUDING WALL PANELS).
ANY DAMAGE FOUND MUST BE REPORTED WITHIN 48 HRS OF DELIVERY. WE WILL NOT BE HELD LIABLE FOR DAMAGE FOUND OUTSIDE OF THIS 48 HR WINDOW.
If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the courier driver. Please contact us immediately if your delivery is damaged so we can work through how to resolve the issue with the courier. Please refer to our returns policy for information on returning items.
REPORTING OF ANY DAMAGE DURING DELIVERY MUST BE MADE WITHIN 48 HRS OF RECEIVING YOUR DELIVERY.
If you live in New Zealand please contact us for freight charges. Freight is via air and is really only suitable for StoreWALL Hooks and smaller shelves. We are happy to provide you with a quote for your consideration.
We usually ship Orders within 5 business days from receipt. Once your order leaves our building, the time it takes to be delivered depends on several factors including delivery method, destination, etc. Tracking details will be issued so that you can track your order. Expect your order within 3-10 business days.
Most products are shipped via a regular courier like Couriers Please, Aramex, TasFreight, StarTrack Express, TNT or Northline. Most shipments will include a tracking ID which will be emailed to you once dispatch has occurred. This enables you to track your order.
We do not deliver to Parcel Collect locations as only Australia Post can deliver to these locations. However, some of the couriers we use have their own network of locations including newsagents where small parcels can be safely left for your collection.
Our shipping rates are based on your location, the items you have selected in your shopping cart, and the amount you are spending. All of this is built into our shopping cart. You will see the cost of shipping prior to having to make payment.
Therefore, depending on your location and the contents of your order, the shopping cart will show you if you have qualified for free shipping.
The products that qualify for free shipping will change from time to time.
If you live in a regional area and would like us to quote shipping separately for you please give us a call.
If you live locally in Melbourne and would like to collect your order, please select “Click and Collect” as the delivery method. We are happy to organise collection after normal work hours and over the weekend including Sundays.
Whilst using the StoreWALL shopping cart, we will display our current special offers including free shipping terms. This includes the minimum spend and the products which qualify.
Shipping charges are based upon the value of your order. We include offers of free shipping based on the total value of your order and its contents. We also offer flat rate shipping when you live within 20km of most capital cities.
All shipping charges are shown in full via our shopping cart. You can also contact us directly for quote.
Contact us on 0411280646 or info@storewall.com.au to provide you with a separate quote for shipping.
Yes all pricing including delivery already includes GST.
If you have issues with regards to ordering online please give us a call so that we can assist you. We are able to process your order over the phone. Our main number is 0411 280 646.
Credit Card payments are processed via a Merchant Service called eWay. We do not see your credit card details, nor have any access to them. eWay works with thousands of businesses across Australia. Once the transaction is processed through the eWay merchant gateway, you will see the transaction on your card record.
We accept all major credit cards like Visa, MasterCard and American Express. We also accept payment via Paypal and direct bank transfer. Note we offer a discount if you pay by direct bank transfer
We have recently also added AfterPay to our payment options. AfterPay allows you to purchase and make repayments via 4 smaller instalments over 4 fortnights. With interest-free payments, the only fees are for late payments. Note that this service is offered via AfterPay and not through StoreWALL.
Once you complete your shopping cart on our website and select the AfterPay payment method, you will be transferred to the AfterPay website for approval. This takes about a minute. Your order is then shipped by StoreWALL as per normal.
Note, StoreWALL is not affiliated with AfterPay. We don’t receive any commissions for offering this service. You are free to choose any payment method that suits your needs.
