Delivery Policy

Efficient and Reliable Shipping Services by StoreWALL for Your Garage Storage Solutions

Tailored Delivery for Your Convenience

StoreWALL’s commitment to customer satisfaction extends to our shipping service. We utilize several couriers to deliver orders, ensuring each package is sent using the most suitable service based on distance, volume, and weight.

Key Aspects of Our Shipping Service:

  • Courier Selection: Once your order is prepared, we select the best courier based on item size and destination, providing you with a consignment/tracking number for easy tracking.
  • Home Delivery: For carton orders delivered home, if you’re not present, couriers will leave packages in a designated safe place. Please specify this location in the order comments.
  • Assistance with Large Orders: For substantial orders, you might need to assist the driver in unloading.
  • Signature on Delivery: We aim for a signature upon delivery for item security, but it’s not always possible.

Enjoy Free Shipping to Major Cities in Australia:

  • Eligibility: Free shipping is available for all major cities and most regional towns in Australia, subject to a minimum purchase amount that may vary.
  • Automatic Calculation: Free Shipping is calculated in our shopping cart. Contact us if there are any discrepancies.

Australia Post Parcel Collect and Alternate Delivery Locations:

  • Parcel Collect Limitations: Deliveries through couriers other than Australia Post cannot be made to Parcel Collect locations.
  • Alternative Delivery Points: Some couriers offer delivery to a network of newsagents and other business locations for smaller parcels. Contact us for assistance in finding such locations.

Shipping Issues and Damages:

  • Reporting Timeline: Please report any faults, missing items, or damage within 48 hours (2 days) of delivery. Inspect all parcels and cartons, even if they appear undamaged.
  • Documentation: Take photos of any damages and email them to

Flexible Delivery Fee Options:

  • At Checkout: Delivery fees, based on location and order size/weight, are calculated at checkout.
  • Custom Quotes: For orders including wall panel cartons, we can provide custom quotes for more cost-effective delivery options.

Estimated Delivery Times by State:

  • NSW, VIC, QLD, SA, ACT: Generally 3 – 7 business days.
  • WA, TAS, NT: Approximately 3 – 9 business days, varying by location.

Special Note for New Zealand Customers:

We offer shipment of accessories to New Zealand with a shipping fee quote for your review. Payment can be made via Credit Card, PayPal, or Bank Deposit. Prices are in AUD. Shipping wall panel cartons to New Zealand may be limited.

Redelivery of Orders:

Redelivery Fees: If redelivery is necessary due to recipient absence, a fee may apply. Our team will contact you in such cases.

Transform your space with StoreWALL’s efficient shipping service, ensuring your garage storage solutions are delivered swiftly and securely to your doorstep.