Are your products the same as what is sold on the US Storewall.com store?

Yes, we are the authorised distributor of StoreWALL in Australia. All of our StoreWALL panels and accessories come from the StoreWALL US factory. We stock a large range of garage wall panel colours offered in the US. We stock almost every accessory sold via the US store.

Note that some of our accessories including bins and some shelves are sourced locally as they are high volume items.

If you see an item on the US online store that we don’t currently stock it, please let us know. We can order it for you as part of our next shipment.

I’m a Carpenter or Professional Garage Installer, can I buy and sell StoreWALL to my clients?

Yes, we would be more than happy to assist you and your clients regarding accessing the StoreWALL product.

Orders can be placed by you and we can either ship them to you or to your client. Any free shipping we have in place will also apply directly to you. All product warranties will remain in place.

Depending on your location, we are also happy to refer customers to you who may need assistance with the installation of the StoreWALL solution.

Can I use your accessories on my garage wall panels?

In a lot of cases the size and design of slatwall panels can be quite similar between providers. This also applies to the slots into which the accessories are installed. Therefore, it is highly likely that our StoreWALL hooks and baskets will fit into your existing slatwall system.

A great way to check is to compare the measurements of your panels to the photos below. The key is to ensure that the Profile of the Panel looks similar with the groove allowing the accessory to fit its 15mm lip. On the second photo, the distance between the top of the groove and the bottom should be about 75mm.

StorEase

If you send us a photo of what you have, we can assist you as best we can. We have several videos on our StoreWALL channel which shows us using StoreWALL accessories with the StorEase Smart Wall Panel (wider aluminium finish) offered by Bunnings.

Note that StoreWALL accessories fit into StorEase Wall Track Slimline panel (slimmer black panel) but due to the grouve design, have considerable slack and move. We don’t recommend that you use the Slimline panel.

The StorEase accessories do not work with the StoreWALL panels.

GarageTek

We also have an article of our accessories being used on the Garagetek wall panel. Infact many customers have purchased our accessories and used them with Garagetek wall panels.

Garagesmart

Similarly, we also have an article of our accessories being used with the Garagesmart wall panel.

Garage Living

StoreWALL accessories have been successfully used on garage wall panels sold by Garage Living.

I can’t work out how many panels I need, can you assist me?

Please give us a call on 0411280646, we are more than happy to help you measure your area and provide you with a cost for making your walls great storage areas. There is no cost for this service.

All we require are the height and width of your wall, what it is made from and some photos of it. We can quote you within 24hrs.

Please also take a look at our new Wall Panel Estimator.

Do you offer an installation service?

If you are in need of an installer, any professional handyperson, carpenter, or even electrician can assist you. Installing StoreWALL requires the ability to use a power drill and a spirit level. You might also need to cut panels yourself.

Purchasing installation through us is not compulsory. We are happy to guide you or your selected installer through the installation process.

If you are located in Melbourne, we are happy to quote on installation as we offer this service.

We can also refer you to a carpenter in Sydney’s Northern Beaches, Brisbane, and the Gold Coast.

Our installers page will also provide suggestions for trades in your areas.

How do I install StoreWALL?

You can download our Installation tips here: Installation Tips We offer a range of installation instructions which will assist you to undertake the installation yourself. We also have several videos on this page. 

What happens if I buy an accessory and don’t like it, can I return it?

We are happy to take returns within 30 days as long as the item is not damaged. You will need to pay for the return postage to us. A credit or a refund will be applied once your accessory arrives at our office. Please use tracking on any parcel you post to us.

A Refund Charge will apply for purchases made via AfterPay.

What happens if something is damaged during transit?

All shipments are inspected prior to being dispatched and are packed with enough padding and protection to prevent the internal items from being damaged during the journey. Items are also checked by drivers at pickup to ensure they can travel. For your protection, we try and request a signature for all shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.

YOU MUST INSPECT ALL DELIVERED PARCELS WITHIN 48 HRS (2 DAYS) OF DELIVERY. THIS INCLUDES ALL BOXES OF ACCESSORIES AND ALL CARTONS OF WALL PANELS. EVEN IF THE CARTON LOOKS INTACT, PLEASE OPEN AND INSPECT ITS CONTENTS (INCLUDING WALL PANELS).

ANY DAMAGE FOUND MUST BE REPORTED WITHIN 48 HRS OF DELIVERY. WE WILL NOT BE HELD LIABLE FOR DAMAGE FOUND OUTSIDE OF THIS 48 HR WINDOW.

If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the courier driver. Please contact us immediately if your delivery is damaged so we can work through how to resolve the issue with the courier. Please refer to our returns policy for information on returning items.

REPORTING OF ANY DAMAGE DURING DELIVERY MUST BE MADE WITHIN 48 HRS OF RECEIVING YOUR DELIVERY.