Our StoreWALL Frequently Asked Questions are based on the most common questions we receive from customers. These FAQs will be updated regularly. If you don’t find the answer you need below, please send us an email via Contact Us.
Yes, we are the authorised distributor of StoreWALL in Australia. All of our StoreWALL panels and accessories come from the StoreWALL US factory. We stock a large range of garage wall panel colours offered in the US. We stock almost every accessory sold via the US store.
Note that some of our accessories including bins and some shelves are sourced locally as they are high volume items.
If you see an item on the US online store that we don’t currently stock it, please let us know. We can order it for you as part of our next shipment.
StoreWALL Australia is the exclusive distributor of StoreWALL wall panels and accessories.
Whilst 99% of our customers purchase via the www.storewall.com.au website, we also support customers purchasing via our eBay listing. So Yes, you will find StoreWALL on Ebay.com.au. Pricing may however vary due to fees and charges applied by eBay.
Yes, StoreWALL can be installed on both a wooden and metal frame. This includes installing StoreWALL panels either directly or with Installstrips. It also includes plastered walls sitting over a metal frame.
If your home has a metal frame or metal studded wall rather than a wooden frame, you can install StoreWALL using the appropriate metal screws. What you need is a flat-head (not hex) self-tapping screw with the appropriate tip. Wafer flat like the image below is OK. This means the head will not protrude and impact the wall panel.
Some metal screws are called tek or tech screws. What is important is the tip. It needs to be beveled like in the images below. This is what will penetrate the metal stud. The 10G is the thickness. Metal studs are hollow so the attachment is at the surface only. Therefore a thicker screw is better.
This video explains the types of screws well that you can use for metal frames.
At this stage, we don’t sell screws for metal frames on our site, but you can find them at your local hardware store. These are 2 examples:
https://www.scrooz.com.au/10g-x-40mm-metal-wafer-tech-screws-gal-pack-100
In a lot of cases the size and design of slatwall panels can be quite similar between providers. This also applies to the slots into which the accessories are installed. Therefore, it is highly likely that our StoreWALL hooks and baskets will fit into your existing slatwall system.
A great way to check is to compare the measurements of your panels to the photos below. The key is to ensure that the Profile of the Panel looks similar with the groove allowing the accessory to fit its 15mm lip. On the second photo, the distance between the top of the groove and the bottom should be about 75mm.
StoreWALL Panel Profile 
StoreWALL Panel Measurements
StorEase
If you send us a photo of what you have, we can assist you as best we can. We have several videos on our StoreWALL channel which shows us using StoreWALL accessories with the StorEase Smart Wall Panel (wider aluminium finish) offered by Bunnings.
Note that StoreWALL accessories fit into StorEase Wall Track Slimline panel (slimmer black panel) but due to the grouve design, have considerable slack and move. We don’t recommend that you use the Slimline panel.
The StorEase accessories do not work with the StoreWALL panels.
GarageTek
We also have an article of our accessories being used on the Garagetek wall panel. Infact many customers have purchased our accessories and used them with Garagetek wall panels.
Garagesmart
Similarly, we also have an article of our accessories being used with the Garagesmart wall panel.
Garage Living
StoreWALL accessories have been successfully used on garage wall panels sold by Garage Living.
Technically yes, but as a method of securing them to the wall to hold the specified weight, then NO, this is not recommended.
Adhesives like liquid nails and other similar products (stronger ones) will certainly secure the panel to the wall but we cannot in any way guarantee that the panel will hold any weight.
On a plasterboard wall, glueing the panel to the plaster is simply glueing it to the outer paper layer.
We recommend that you use our Installstrips. If you don’t want to invest in installstrips, you can screw through the panels and into your wall.
StoreWALL Corner Trim can be used to frame your StoreWALL Installation and eliminate being able to view into the back of the wall panel when you have an exposed end.
We sell a Wide Corner Trim (in various colours) for this and it can be added to the external vertical ends of your wall. It can be secured to your wall with Velcro tabs or magnetic tape. We prefer this do glue as it allows you to add and remove the Corner Trim down the track should you need to.
At this stage, we do not offer a Trim for the Top or Bottom of your wall.
If you are covering an internal corner, you can either butt the two wall panel ends together to create your corner (lining the grooves up) or you can also use the Wide Trim to frame the ends.
You can read more about our Trims and how they can be used via this document.
StoreWALL can be installed with and without Installstrips. Installstrips are galvanised metal brackets that are screwed to your wall and sit behind your StoreWALL panels. These brackets are used to hold your StoreWALL wall panels (so you don’t have to screw through them). They also provide much of the system’s strength.
Each Standard Duty Installstrip allows for 12 screws or nails to secure it to your wall. Each Heady Duty Installstrip allows for 16 screws or nails to secure it to your wall. The ability for your StoreWALL panel to carry our specified weight is based on the fact that:
- our Installstrips are metal and several mm in thickness
- they are secured with minimum of 12/16 screws or nails.
The chart below provides greater details regarding the weight specifications of our wall panels.
What types are available?
We sell two types of Installstrips, a Standard Duty Installstrip and a Heavy Duty Installstrip. If you are using Installstrips you will need to purchase the appropriate one based on the panels you have chosen.
How many do I need?
- You will require 1 x Installstrip for each 1219mm panel you order. This applies to both Standard Duty and Heavy Duty. Our 1219mm cartons will usually contain 4 panels. You will therefore need 4. 1219mm panels are also sold as individual panels.
- You will require 2 x Installstrips for each 2438mm panel you order. Our 2438mm cartons will usually contain 4 panels. You will therefore need 8.
Where are the Installstrips placed?
The answer to this question depends on your wall.
Each Standard Duty Installstrip is 90cm long and can be broken into 3 sections each 30cm in length. This is in line with the height of a Standard Duty panel which is 304mm (30.4cm).
Each Heavy Duty Installstrip is 114cm long and can be broken into 3 sections each 38cm in length. This is in line with the height of a Heavy Duty panel which is 381mm (38cm).
You should aim to have 3 points of connection along a 1219mm panel and 6 points of connection along each 2438mm panel. These points of connection will include 1 at the start, one at the end, and one or more in the middle. See images on this page as examples.
When installing on a studded wall you might need to adjust the number of installstrips to suite the actual number of studs on your wall. Sometimes this means you might only find 5 studs along the length and therefore only have 5 points of connection.
You can add additional installstrips if you want/need to by using these screw-in anchors. They are not as strong as an actual stud but can assist where required.
How many screws/nails will I need?
If you are installing on a plastered or gyprock wall, you will need screws to secure the Installstrip to the studs behind your wall. Each Standard Duty Installstrips requires 12 screws. Our Heady Duty Installstrips require 16 screws. We recommend that you use all of the available screw holes.
If you are installing on a brick or concrete wall, we prefer to use Nail Anchor fasteners instead of screws. See the picture below. The quantity needed is the same as the screw example above.
What if I don’t want to use Installstrips?
All of our panels can be installed directly with screws through the panel. You will drill through the groove section of the panel and into the stud of your wall or into your brick wall. We offer colour screw options to assist with blending the colour of the screw and the colour of your wall panels.
How much of your garage wall you install panels on is dependant on your budget. Some customers will panel and entire wall, whilst other will only panel part of it.
I typically recommend that you panel from waste height and up just over your head. This provides an area with easy access for your items whether they be store on a shelf or just hung on the wall.
Visit our Garage Gallery for installation ideas.
Yes you can access our latest catalog from here. Our range of products is however available via our online store. The online store will always be the most up to date catalogue.
Yes, you can sign up to our newsletter here. We will not spam you with unnecessary emails. Just the occasional special offer and news of our latest products.
StoreWALL Australia is located in Melbourne and we mainly serve our customers via our online store. If you are in Melbourne, we can organise for you to visit us and inspect our panels and accessories. Please call us on 0411280646 to arrange a time.
For people living in other states, our catalogue is online and you can order directly from our secure website 24/7. We deliver to all states, cities and towns around Australia. We also ship to New Zealand.
We have lots of photos and videos of our equipment online to assist you with understanding how StoreWALL will make your walls a great storage area.
We also offer our Garage Wall Estimator which can help you calculate the quantity of wall panels you may need and an estimated price.
Visit our Garage Gallery which is filled with pictures of StoreWALL installations we have completed and photos of installations completed by our customers.
Finally, we also sell samples of our panels if you would like to see the panel before you order.
We have tons of StoreWALL examples that you can viiew. Our Garage Gallery is filled with photos of installations that we have completed in Melbourne and many of our customers have completed themselves around Australia. This link will prvovide you with access to our Garage Gallery.
Furthermore, samples of our panels can be purchased and shipped to you so that you can evaluate the colour and form of the panel for your garage project. You will find these samples in our online store under the category of Panels.
StoreWALL focuses on delivering the best in Garage Wall Panels and Garage Wall Accessories. Our focus is your garage walls.
We consider StoreWALL Wall Panels to be the strongest and best-engineered panels in the market. Combined with our Installstrips, there is no better solution on the market.
We also believe that our range of accessories, their design, protection, and locking mechanism (CamLok) offer you the best in long-term value.
Depending on your location we can suggest providers of garage furniture such as cupboards and benches as well as garage floor re-surfacing. Note that these are not services that we directly offer.
If you are in need of an installer, any professional handyperson, carpenter, or even electrician can assist you. Installing StoreWALL requires the ability to use a power drill and a spirit level. You might also need to cut panels yourself.
Purchasing installation through us is not compulsory. We are happy to guide you or your selected installer through the installation process.
If you are located in Melbourne, we are happy to quote on installation as we offer this service.
We can also refer you to a carpenter in Sydney’s Northern Beaches, Brisbane, and the Gold Coast.
Our installers page will also provide suggestions for trades in your areas.
Our shipping rates are based on your location, the items you have selected in your shopping cart, and the amount you are spending. All of this is built into our shopping cart. You will see the cost of shipping prior to having to make payment.
Therefore, depending on your location and the contents of your order, the shopping cart will show you if you have qualified for free shipping.
The products that qualify for free shipping will change from time to time.
If you live in a regional area and would like us to quote shipping separately for you please give us a call.
If you live locally in Melbourne and would like to collect your order, please select “Click and Collect” as the delivery method. We are happy to organise collection after normal work hours and over the weekend including Sundays.
Whilst using the StoreWALL shopping cart, we will display our current special offers including free shipping terms. This includes the minimum spend and the products which qualify.
If you live in New Zealand please contact us for freight charges. Freight is via air and is really only suitable for StoreWALL Hooks and smaller shelves. We are happy to provide you with a quote for your consideration.
Yes we do, but we do not sell your metal rack shelving which is offered by Bunnings and many other online retailers.
All of StoreWALL’s shelving is designed to be fitted to our Garage Wall Panels either directly or via our metal brackets.
StoreWALL offers both metal and metal wire shelving.
We also sell a range of heavy duty brackets which can be added to your wall panels along with our floating shelves. These brackets come in both 254mm and 381mm depths. You can also replace our metal and plastic floating shelving with your own (ie made from MDF) which you can purchase and have cut by your local hardware store.
Our brackets come with non slip stickers and plastic blugs to help secure the brackets to the shelving. In the main, the non-slip stickers will however be enough.
Many customers use our shelving solution to run a long shelf along the entire length of their wall, usually up high and out of the way.
StoreWALL will give you One Bracket Packet (with 2 StopSlip Pads and 2 Pine Tree fasteners) with each shelf bracket. This includes both the 254mm and the 381mm bracket.
StopSlip pads are anti-skid. Your shelf stays firmly in place and can be repositioned at any time.
- The StopSlip pad is peel and stick.
- Apply the adhesive side of the StopSlip disk to the bracket.
- Place the shelf on brackets.
Use the Pine Tree fastener when the shelf is to remain permanently in place.
- Place brackets in storeWALL.
- Place the shelf on brackets.
- Mark bracket hole positions on the underside of the shelf.
- Remove the shelf and drill 1/4″ hole at the marked positions.
- Replace the shelf on brackets and align the shelf and bracket holes.
- Insert the Pine Tree fastener through the underside of the bracket into the underside of the shelf.
Are StoreWALL hooks and accessories compatible with the Gladiator Gearwall and Geartrack panels?
Unfortunately due to the spacing of the grooves on the Gladiator Gearwall and Geartrack panels, StoreWALL accessories will not fit and lock in securely.
We have managed to access some limited stock of the selective Gladiator Hooks. You can find them on this eBay store.
https://www.ebay.com.au/usr/GladiatorAccessories
You are welcome to call us about these products if you have questions.
Couriers charge delivery based on the size, weight, and overall volume of each package. They then have surcharges based on your location, the weight of your package and its overall size.
At StoreWALL, we charge delivery based on the value of your order, the type of item you have ordered (ie its size), and your location (Metro Vs non-Metro).
To give you an example, a carton of 4 x 2438mm panels weighs 20.5kgs, and has the following dimensions 250mm x 34mm x 8mm. Typical delivery charges per carton are about $60 to a Metro location in most states. If you ordered 2 cartons, our delivery charge to you the customer for a metro location is about $60. Our cost to fulfill this delivery is about $120.
We typically aim to have the customer pay about 50% of the actual value of the delivery charge.
For smaller items, it’s a little more complicated as there are so many different combinations of accessories that could make up your order. The max you are likely to pay in delivery for these items is $32 (Perth). The advantage for these smaller (Metro) item orders is that if the total value of the order exceeds approx $500, free shipping applies. Over the past few months we have been constantly reviewing our charges and reducing them where we can.
For Melbourne-based customers, we also offer free pickup which obviously means you can avoid all delivery charges.
Every few months we do run special offers where you can enjoy free shipping based on your total spend reaching a certain level (this includes order for wall panels and larger items). Sign up to our newsletter to get access to these special offers.
StoreWALL panels can be cut with a circular saw, a drop saw, and a jigsaw. The panels are made from hardened PVC so anything which will cut PVC can also cut a StoreWALL panel.
Panels can be cut vertically to your desired length. The can also be cut horizontally if you are trying to squeeze them into a smaller area.
To help our customers, we are happy to cut your panels to your desired length prior to shipping them to you. Please ensure you know your exact lengths as there are no returns on incorrect measurements.
We will ship you your cut panels and any off-cuts.
This is a free service.
You can download our Installation tips here: Installation Tips We offer a range of installation instructions which will assist you to undertake the installation yourself. We also have several videos on this page.
We usually ship Orders within 5 business days from receipt. Once your order leaves our building, the time it takes to be delivered depends on several factors including delivery method, destination, etc. Tracking details will be issued so that you can track your order. Expect your order within 3-10 business days.
Shipping charges are based upon the size and weight of the items you order and the destination. Shipping charges are available for review during the checkout process. If the shipping calculations look excessive please give us a call and we will see what we can do about finding alternative methods to deliver your order. We try to use the least cost delivery options which also remain secure.
Free shipping is typically offered for orders over $500 when you live in metro areas around Australia. Some items like Wall panels, baskets and shelves (larger items) do not qualify for free shipping.
For outer and regional areas we subsidise shipping charges to make it more affordable for you.
Contact us on 0411280646 or info@storewall.com.au to provide you with a separate quote for shipping.
Please give us a call on 0411280646, we are more than happy to help you measure your area and provide you with a cost for making your walls great storage areas. There is no cost for this service.
All we require are the height and width of your wall, what it is made from and some photos of it. We can quote you within 24hrs.
Please also take a look at our new Wall Panel Estimator.
Yes, we would be more than happy to assist you and your clients regarding accessing the StoreWALL product.
Orders can be placed by you and we can either ship them to you or to your client. Any free shipping we have in place will also apply directly to you. All product warranties will remain in place.
Depending on your location, we are also happy to refer customers to you who may need assistance with the installation of the StoreWALL solution.
StoreWALL can be installed on brick work, block work, concrete, bare studded (metal and wood) and plastered walls.
Our Installstrips are made from industrial grade galvanized steel and can be screwed onto your wall. The panels will then hang off the installstrips. These installstrips will not rust nor change shape due to the moisture on your wall.
I have had installstrips sitting outside exposed to the elements for more than 3 years and they have not rusted nor change shape in any way.
Our wall panels are made from hardened PVC. They are 100% water restistant. They also will not be impacted by moisture on your wall.
Shipping charges for items over 2m long have skyrocketed this year. Providing you with automated rates via our shopping cart has become more difficult. So that we can continue to keep our shipping rates low we have added the shipping option – “Quote Me Separately”.
Once you have your shopping cart ready and know what you want, you can email us and we can organise a shipping quote for you. This enables us to do some shopping around to find an affordable courier to transport your goods.
You are under no obligation to accept the quote nor to purchase anything from StoreWALL at this time.
Quote Me Separately is offered in our shopping cart when you add an item over 2m long into your shopping cart.
Quote Me Separately appears with $0 charge in our shopping cart. This does not mean that the actual shipping charge is free.
Are StoreWALL accessories compatible with my TidyWall Wall Panels? Based on feedback from several customers, TidyWall panels use a similar groove spacing to StoreWALL Panels. This means that the spacing between grooves that will hold the accessory is the same at 75mm.
Therefore, you can confidently purchase StoreWALL accessories and use them on your TidyWall wall panels. Conversely, if you own StoreWALL wall panels, your TidyWall accessories will work on your panels.
StoreWALL’s panels are larger and wider than many of the “Wall Rails” sold by retailers such as Bunnings. The dimensions of our Standard Duty panels are 304.8mm in height and 1219mm/2438mm in length. Panel thickness is 16.7mm. Our Heavy Duty panels are 381mm in height and 1219mm in length. Panel thickness is 17.7mm.
Our wall panels are made from hardened PVC and so they are water and dustproof.
StoreWALL’s Wall Panels are typically installed with our galvanised metal Installstrips. This removes the need to screw through the panel itself as much of the weight is carried by the installstrip not the screw. Your walls will therefore not have messy screws showing from the outside.
Each installstrip will require a minimum 12 screws or nails to fasten it to your wall.
The wall panel grouves on which your accessories are placed have squared edges instead of being rounded. The square edges grip your accessories better and firmer. This provides added protection for your stored items.
StoreWALL’s range of wall panel colours is extensive and growing. Almost all of our panels (ex Graphite Steel) have the colour running right through the panel, so should you dent or scratch the panel, you will always see the same colour inside it.
Our colour range includes:
Standard Duty
- Brite White
- Weathered Grey
- Barnwood Grey
- Whitewood
- Black
- Rustic Cedar
- Graphite Steel
Heavy Duty
- Brite White
- Weathered Grey
- Global Pine
StoreWALL offers both a Standard and Heavy Duty Panel. Our Heavy Duty range is larger and thicker than any other panel on the market (both in Australia and the US).
We accept all major credit cards like Visa, MasterCard and American Express. We also accept payment via Paypal and direct bank transfer. Note we offer a discount if you pay by direct bank transfer
We have recently also added AfterPay to our payment options. AfterPay allows you to purchase and make repayments via 4 smaller instalments over 4 fortnights. With interest-free payments, the only fees are for late payments. Note that this service is offered via AfterPay and not through StoreWALL.
Once you complete your shopping cart on our website and select the AfterPay payment method, you will be transferred to the AfterPay website for approval. This takes about a minute. Your order is then shipped by StoreWALL as per normal.
Note, StoreWALL is not affiliated with AfterPay. We don’t receive any commissions for offering this service. You are free to choose any payment method that suits your needs.
We are happy to take returns within 30 days as long as the item is not damaged. You will need to pay for the return postage to us. A credit or a refund will be applied once your accessory arrives at our office. Please use tracking on any parcel you post to us.
A Refund Charge will apply for purchases made via AfterPay.
We do our best to ensure all items are in stock at all times. Our shopping cart shows you the stock levels for all items. If an item you want is out of stock, you can simply check the website periodically or contact us. We’ll give you an estimate for when we expect it in.
All shipments are inspected prior to being dispatched and are packed with enough padding and protection to prevent the internal items from being damaged during the journey. Items are also checked by drivers at pickup to ensure they can travel. For your protection, we try and request a signature for all shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.
YOU MUST INSPECT ALL DELIVERED PARCELS WITHIN 48 HRS (2 DAYS) OF DELIVERY. THIS INCLUDES ALL BOXES OF ACCESSORIES AND ALL CARTONS OF WALL PANELS. EVEN IF THE CARTON LOOKS INTACT, PLEASE OPEN AND INSPECT ITS CONTENTS (INCLUDING WALL PANELS).
ANY DAMAGE FOUND MUST BE REPORTED WITHIN 48 HRS OF DELIVERY. WE WILL NOT BE HELD LIABLE FOR DAMAGE FOUND OUTSIDE OF THIS 48 HR WINDOW.
If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the courier driver. Please contact us immediately if your delivery is damaged so we can work through how to resolve the issue with the courier. Please refer to our returns policy for information on returning items.
REPORTING OF ANY DAMAGE DURING DELIVERY MUST BE MADE WITHIN 48 HRS OF RECEIVING YOUR DELIVERY.
StoreWALL’s wall panel solution is deisgned around allowing you to hang almost anything in your garage on your wall. This includes the longest and the more heaviest items.
In order to do this, we put a lot of work in the design of our equipment, both the wall panels and the accessories.
The strength of our wall panels system is distributed across both our panels and our accessories. Our panels are supported by our Metal Installstrips which are screwed to your wall and hold the panels. 12 screws are used for each SD Installstrip and 14 screws for each HD Installstrip.
This is backed up by the strength of our accessories. They are all made from heavy duty metal and they all (90%) of themcoe with CamLok our superior and patented locking mechanism. This locking mechanism secures the accessory to the wall and ensures it does not move no matter how many times you add or remove your item from the wall.
Not only does it protect the item hangin on your wall, it also protects your car and anything else standing below it.
Unlike most other accessory styles on the market, CamLok does not use claws to grab and hold onto the panel. Our swivel lock is made from metal and with a simple twist of your screw driver locks that accessory in place for you.
No other solution on the market offers something close to this.
You can read more about CamLok here.
Most products are shipped via a regular courier like Couriers Please, StarTrack Express, TNT or Northline. All shipments will include a tracking ID which will be emailed to you once dispatch has occurred. This enables you to track your order.
We do not deliver to Parcel Collect locations as only Australia Post can deliver to these locations. However, some of the couriers we use have their own network of locations including newsagents where small parcels can be safely left for your collection.
StoreWALL offers a range of panels.
- Our Basic Duty Panels come in 1219mm lengths. Each Basic Duty Panel has a 304mm height and covers .37 square meters. Panel thickness is 16.7mm.
- Our Standard Duty Panels come in 1219mm and 2438mm lengths. Each Standard Duty Panel has a 304mm height and covers .37 sqm (1.2m) or .74 sqm (2.4m). Panel thickness is 16.7mm.
- Our Heavy Duty Panels come in 1219mm lengths. Each Heavy Duty Panel has a 381mm height and covers .46 square meters. Panel thickness is 17.7mm.
You can compare our range of panels and their features here.
We also offer a free panel cutting service so your panels can be cut to your desired length and shipped to you.
StoreWALL adheres to all statutory requirements in Australia, offering a minimum 12 months warranty on all products. However, we go well beyond this offering:
- Wall Panels & InstallStrips – 5 years for Wall Panels including Heavy Duty Wall Panels, Standard Duty Wall Panels, and Basic Duty Wall Panels. A 12 month warranty applies to the above mentioned wall panels where they are used with accessories including Hooks, Baskets, Shelves, Bins, Brackets, and Totes that are not purchased through StoreWALL Australia.
- All Accessories – 5 years where the accessories are used with StoreWALL’s Wall Panels. A 12 month warranty applies where the accessories are used with an alternative Rail or Wall Panel which is not purchased through StoreWALL Australia.
Credit Card payments are processed via a Merchant Service called eWay. We do not see your credit card details, nor have any access to them. eWay works with thousands of businesses across Australia. Once the transaction is processed through the eWay merchant gateway, you will see the transaction on your card record.
More than 50% of StoreWALL customers will install StoreWALL themselves. Whilst installation is not complicated, it does require patience, effort, and tools.
If you have embarked on the installation yourself but are stuck and need some advice, please give us a call. We are happy to take your call even on the weekend to help you out.
Our Youtube Channel has lots of videos on the installation process which we think will assist you. If however you still want to call us, please do so. We are here to help you.
Depending on the size of your order, we are happy to consider splitting a carton for you. You will need to contact us directly to do this. Split cartons cannot be purchased via our website, they need to be quoted separately.
Our 1219mm panels can be ordered as single panels via our online store.