Our StoreWALL Frequently Asked Questions are based on the most common questions we receive from customers. These FAQs will be updated regularly. If you don’t find the answer you need below, please send us an email via Contact Us.
Our shipping rates are based on your location, the items you have selected in your shopping cart, and the amount you are spending. All of this is built into our shopping cart. You will see the cost of shipping prior to having to make payment.
Therefore, depending on your location and the contents of your order, the shopping cart will show you if you have qualified for free shipping.
The products that qualify for free shipping will change from time to time.
If you live in a regional area and would like us to quote shipping separately for you please give us a call.
If you live locally in Melbourne and would like to collect your order, please select “Click and Collect” as the delivery method. We are happy to organise collection after normal work hours and over the weekend including Sundays.
Whilst using the StoreWALL shopping cart, we will display our current special offers including free shipping terms. This includes the minimum spend and the products which qualify.
If you live in New Zealand please contact us for freight charges. Freight is via air and is really only suitable for StoreWALL Hooks and smaller shelves. We are happy to provide you with a quote for your consideration.
Couriers charge delivery based on the size, weight, and overall volume of each package. They then have surcharges based on your location, the weight of your package and its overall size.
At StoreWALL, we charge delivery based on the value of your order, the type of item you have ordered (ie its size), and your location (Metro Vs non-Metro).
To give you an example, a carton of 4 x 2438mm panels weighs 20.5kgs, and has the following dimensions 250mm x 34mm x 8mm. Typical delivery charges per carton are about $60 to a Metro location in most states. If you ordered 2 cartons, our delivery charge to you the customer for a metro location is about $60. Our cost to fulfill this delivery is about $120.
We typically aim to have the customer pay about 50% of the actual value of the delivery charge.
For smaller items, it’s a little more complicated as there are so many different combinations of accessories that could make up your order. The max you are likely to pay in delivery for these items is $32 (Perth). The advantage for these smaller (Metro) item orders is that if the total value of the order exceeds approx $500, free shipping applies. Over the past few months we have been constantly reviewing our charges and reducing them where we can.
For Melbourne-based customers, we also offer free pickup which obviously means you can avoid all delivery charges.
Every few months we do run special offers where you can enjoy free shipping based on your total spend reaching a certain level (this includes order for wall panels and larger items). Sign up to our newsletter to get access to these special offers.
We usually ship Orders within 5 business days from receipt. Once your order leaves our building, the time it takes to be delivered depends on several factors including delivery method, destination, etc. Tracking details will be issued so that you can track your order. Expect your order within 3-10 business days.
Shipping charges are based upon the size and weight of the items you order and the destination. Shipping charges are available for review during the checkout process. If the shipping calculations look excessive please give us a call and we will see what we can do about finding alternative methods to deliver your order. We try to use the least cost delivery options which also remain secure.
Free shipping is typically offered for orders over $500 when you live in metro areas around Australia. Some items like Wall panels, baskets and shelves (larger items) do not qualify for free shipping.
For outer and regional areas we subsidise shipping charges to make it more affordable for you.
Contact us on 0411280646 or email@example.com to provide you with a separate quote for shipping.
Shipping charges for items over 2m long have skyrocketed this year. Providing you with automated rates via our shopping cart has become more difficult. So that we can continue to keep our shipping rates low we have added the shipping option – “Quote Me Separately”.
Once you have your shopping cart ready and know what you want, you can email us and we can organise a shipping quote for you. This enables us to do some shopping around to find an affordable courier to transport your goods.
You are under no obligation to accept the quote nor to purchase anything from StoreWALL at this time.
Quote Me Separately is offered in our shopping cart when you add an item over 2m long into your shopping cart.
Quote Me Separately appears with $0 charge in our shopping cart. This does not mean that the actual shipping charge is free.
All shipments are inspected prior to being dispatched and are packed with enough padding and protection to prevent the internal items from being damaged during the journey. Items are also checked by drivers at pickup to ensure they can travel. For your protection, we try and request a signature for all shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.
YOU MUST INSPECT ALL DELIVERED PARCELS WITHIN 48 HRS (2 DAYS) OF DELIVERY. THIS INCLUDES ALL BOXES OF ACCESSORIES AND ALL CARTONS OF WALL PANELS. EVEN IF THE CARTON LOOKS INTACT, PLEASE OPEN AND INSPECT ITS CONTENTS (INCLUDING WALL PANELS).
ANY DAMAGE FOUND MUST BE REPORTED WITHIN 48 HRS OF DELIVERY. WE WILL NOT BE HELD LIABLE FOR DAMAGE FOUND OUTSIDE OF THIS 48 HR WINDOW.
If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the courier driver. Please contact us immediately if your delivery is damaged so we can work through how to resolve the issue with the courier. Please refer to our returns policy for information on returning items.
REPORTING OF ANY DAMAGE DURING DELIVERY MUST BE MADE WITHIN 48 HRS OF RECEIVING YOUR DELIVERY.
Most products are shipped via a regular courier like Couriers Please, StarTrack Express, TNT or Northline. All shipments will include a tracking ID which will be emailed to you once dispatch has occurred. This enables you to track your order.
We do not deliver to Parcel Collect locations as only Australia Post can deliver to these locations. However, some of the couriers we use have their own network of locations including newsagents where small parcels can be safely left for your collection.
Depending on the size of your order, we are happy to consider splitting a carton for you. You will need to contact us directly to do this. Split cartons cannot be purchased via our website, they need to be quoted separately.
Our 1219mm panels can be ordered as single panels via our online store.