About Us
This website is operated by StoreWALL Australia, based in Melbourne, Victoria. We specialise in wall-mounted storage systems and accessories for residential and commercial use.
If you have any questions, you can contact us at:
📧 info@storewall.com.au
Eligibility to Use This Site
To use our site or purchase from us, you must:
- Be at least 18 years old
- Use the website for lawful purposes
- Provide accurate and complete information
Product Information
We aim to ensure all product descriptions, pricing, and availability are accurate and up to date. However, we reserve the right to make changes at any time without prior notice. Product colours and dimensions may vary slightly from images due to screen settings or manufacturing tolerances.
Orders and Payments
- Orders can be placed via our website or via phone and will be confirmed by email once received.
- Full payment is required at the time of purchase.
- We accept secure payments through trusted third-party providers (e.g. Stripe, PayPal).
- All prices are listed in Australian Dollars (AUD) and include GST.
We reserve the right to refuse or cancel any order for reasons including product availability, payment issues, or suspected fraud.
Shipping and Delivery
- We deliver across Australia using reputable courier services.
- Shipping times and costs are calculated at checkout.
- Estimated delivery times are provided in good faith but are not guaranteed.
- You will receive tracking information once your order has been dispatched.
Returns and Refunds
We comply with the Australian Consumer Law which guarantees your rights to a repair, replacement, or refund if a product is faulty, not as described, or does not perform as intended.
We also offer returns for change of mind within 14 days of receiving your order, subject to:
- Items being returned unused and in original packaging
- Proof of purchase provided
- Return shipping costs covered by the customer
Contact us at info@storewall.com.au to initiate a return or refund request.
Warranty
StoreWALL wall panels and accessories are backed by a 5-year Limited Warranty covering defects in materials and workmanship under normal use.
This warranty does not cover:
- Damage caused by incorrect installation or misuse
- Normal wear and tear
- Unauthorised modifications
- Limited warranty (12months) offered when StoreWALL Panels are used with accessories from other garage storage suppliers
Full warranty details can be found here.
Intellectual Property
All content on this website — including logos, images, text, product names, and design — is the property of StoreWALL Australia and protected by copyright and trademark laws. You may not reproduce, modify, or distribute any content without our written consent.
Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.
Limitation of Liability
To the extent permitted by law, StoreWALL Australia is not liable for:
- Any loss or damage resulting from your use of the website or products
- Indirect or consequential loss
- Delays or failures caused by events outside our reasonable control
Our total liability under these Terms shall not exceed the amount you paid for the relevant products.
Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled in the courts of Victoria.
Changes to Terms
We may update these Terms at any time without notice. The latest version will always be available on our website. Your continued use of our site after changes are posted means you accept those changes.
Contact Us
For any questions regarding these Terms and Conditions, please contact:
StoreWALL Australia
📧 info@storewall.com.au
🌐 www.storewall.com.au