Efficient and Reliable Shipping Services by StoreWALL for Your Garage Storage Solutions
Tailored Delivery for Your Convenience
StoreWALL’s commitment to customer satisfaction extends to our shipping service. We utilize several couriers to deliver orders, ensuring each package is sent using the most suitable service based on distance, volume, and weight.
Key Aspects of Our Shipping Service:
- Courier Selection: Once your order is prepared, we select the best courier based on item size and destination, providing you with a consignment/tracking number for easy tracking.
- Home Delivery: For carton orders delivered home, if you’re not present, couriers will leave packages in a designated safe place. Please specify this location in the order comments.
- Assistance with Large Orders: For substantial orders, you might need to assist the driver in unloading.
- Signature on Delivery: We aim for a signature upon delivery for item security, but it’s not always possible.
Shipping Issues and Damages (Important):
- Reporting Timeline: Please report any faults, missing items, or damage within 48 hours (2 days) of delivery. Inspect all parcels and cartons, even if they appear undamaged.
- Documentation: Take photos of any damages and email them to info@storewall.com.au.
- Reporting outside of this timeframe will not be covered by our Insurance Policy with the Couriers.
- Any damage to panels will be reviewed. In most cases minor chips or dents to external corners will not be visible and will not impact the performance of the panel and its weight capacity.
Enjoy Free Shipping to Major Cities in Australia:
- Eligibility: Free shipping is available for all major cities and most regional towns in Australia, subject to a minimum purchase amount that may vary.
- Automatic Calculation: Free Shipping is calculated in our shopping cart. Contact us if there are any discrepancies.
Flat Fee Shipping:
We are trialing Flat Fee Shipping for orders over $2500 and if you live in the Metro area of Sydney, Brisbane, and Adelaide. This offer covers all panel sizes and accessories.
Depot Collection:
Save on residential delivery costs by choosing Depot Collection. We’ll provide a quote to deliver your order to the nearest depot, where you can easily arrange collection at your convenience. All orders are shipped from Ashwood, Victoria.
Australia Post Parcel Collect and Alternate Delivery Locations:
- Parcel Collect Limitations: Deliveries through couriers other than Australia Post cannot be made to Parcel Collect locations.
- Alternative Delivery Points: Some couriers offer delivery to a network of newsagents and other business locations for smaller parcels. Contact us for assistance in finding such locations.
Flexible Delivery Fee Options:
- At Checkout: Delivery fees, based on location and order size/weight, are calculated at checkout.
- Custom Quotes: For orders including wall panel cartons, we can provide custom quotes for more cost-effective delivery options.
Estimated Delivery Times by State:
- NSW, VIC, QLD, SA, ACT: Generally 3 – 7 business days from payment clearance.
- WA, TAS, NT: Approximately 3 – 9 business days, varying by location from payment clearance.
Special Note for New Zealand Customers:
We offer shipment of accessories to New Zealand with a shipping fee quote for your review. Payment can be made via Credit Card, PayPal, or Bank Deposit. Prices are in AUD. Shipping wall panel cartons to New Zealand may be limited.
Authority to Leave:
We will always nominate Authority to Leave. Couriers are not offering a choice in many cases to book your delivery in. If you want such a service, additional delivery charges will apply.
Transform your space with StoreWALL’s efficient shipping service, ensuring your garage storage solutions are delivered swiftly and securely to your doorstep.